DollVilage online shopping mall is open throughout the year. It is available for 24 hours a day.
※ There can be occasional website maintenance.
Answering questions, confirm deposits, delivery preparation is accomplished on the business days, A.M. 10:00 ~ P.M. 06:00.
Telephone service is open during P.M. 01:00 ~ P.M. 04:00 business days.
● Business days: Mon. ~Fri. (Weekdays)
● Holidays: Sat., Sun., National holidays
● Special holidays: Will be noticed on the web-site.
obeys the related regulations about customer protection.
DollVilage Should you want to cancel your order, please contact Customer Service at Emaill -firstname.lastname@example.org or post a message at Q&A board.
1. Made-to-order items cannot be cancelled.
2. Orders cannot be cancelled once we ship.
3. In case of special circumstances such as death or missing person, we'll refund the amount less 25% re-stocking fee.